Why is Import and Export greyed out in Outlook Windows?

Importing and exporting data in Outlook is a daily need for many users. However, facing the issue of the Import and Export option being greyed out can be difficult. In this blog, we will explain the reasons behind this common problem and explore solutions to fix import export greyed out Outlook issue.

Why is Import and Export greyed out in Outlook?

Corrupted Outlook Installation: A damaged or corrupted Outlook installation can lead to the greyed-out Import and Export option. In such cases, reinstalling or repairing Outlook may resolve the issue.

Outdated Outlook Version: Using an outdated version of Outlook may result in certain features being inaccessible. Updating Outlook to the latest version ensures compatibility and may address the greyed-out problem.

Profile Issues: Corrupted or misconfigured Outlook profiles can impact the Import and Export functionality. Checking and recreating profiles can be a viable solution.

Insufficient Permissions: Users with restricted permissions may encounter greyed-out options. Ensuring that the user has the necessary rights can resolve this issue.

Disabled Add-ins: Certain add-ins might interfere with Outlook functions. Verifying and enabling necessary add-ins can restore the Import and Export option.

How to Fix Outlook Import Export Greyed Out?

In this section, we will provide solutions for each of the reasons mentioned above regarding why Import Export is greyed out in Outlook on Windows 10. Every issue has a corresponding solution, and we will discuss remedies for each:

1. Upgrade to Outlook Pro Version: If you are using the demo version, consider upgrading to the Outlook Pro version through volume licensing. This comprehensive version includes core applications along with Outlook, Publisher, PowerPoint, Access, Excel, Skype for Business, OneDrive, and OneNote.

2. Fix Corrupted Outlook Data File: If your Outlook PST file is corrupted, utilize the inbuilt Inbox Repair Tool or scanpst.exe utility for fixing. If these tools prove ineffective, opt for third-party solutions like Advik PST File Converter Tool, which not only repairs but also converts the corrupted Outlook PST file.

3. Connect with the Admin: If you work within an organization and your administrator has disabled Outlook application settings, leading to the import/export greyed-out issue in Outlook on Windows 10, reach out to your administrator for assistance.

4. Update Outlook Application: Using an outdated version of Outlook might be causing the greyed-out problem. Update your Outlook application to a newer version such as 2021, 2019, 2016, or 2013 to resolve this issue.

5. Resolve the Language Settings: To address the problem, change the language of non-Unicode programs by navigating to Control Panel > Region > Administrative Tools > Language for Non-Unicode Programs.

Simple Solution to Fix Greyed-Out Import/Export in Outlook Windows 10/11

If the manual fixes for the greyed-out import/export issue in Outlook don’t work, you can turn to a handy professional tool. Advik PST Converter is a reliable and secure option that allows you to export data directly from your Outlook Profile. The software automatically identifies your configured Outlook profile and adds all the data to the panel.

This tool provides the flexibility to transfer Outlook emails, calendars, contacts, and more to various file formats or email services. You can export Outlook to Thunderbird profile and save emails in formats like PDF, PST, EML, CSV etc. Additionally, you can individually save Outlook contacts in VCF and calendars in ICS format. The tool supports transferring Outlook emails to cloud accounts such as Office 365, Zoho Mail, Amazon WorkMail, Zimbra Cloud, Bluehost webmail, and others.

Working Steps to Export Outlook Emails to PST File Directly

  1. Download, launch, and run the suggested tool on your device.
  2. Use Convert Configured mailbox data on the tool for conversion and click Next.
  3. The application will now add the Outlook emails on the tool with checkboxes.
  4. Click Select Saving Options and select the necessary saving type from the list.
  5. Last, destination path and click on Convert button to start the conversion of PST files.

Now, check the live conversion of progress.

Frequently Asked Questions

Question 1. Why is the import/export option greyed out in Outlook?

Answer. The issue of the import/export option being greyed out in Outlook 2016 often arises when using an outdated version of Outlook. To resolve this problem, it is essential to update your Outlook application to the latest version.

Question 2. Why is the Import option not available in Outlook?

Answer. The Import option may not be available if you are using Outlook in English, but it is available in different languages also. The trial version might disable the import/export functionality in such cases.

Question 3. How can I export data when the export option is greyed out in Outlook?

Answer. In such situations, you can use Advik PST Converter to efficiently export Outlook data to various file formats and email accounts.


Facing the Import and Export greyed-out issue in Outlook can be frustrating. But understanding the common causes and implementing the appropriate solutions can restore the functionality. Regular maintenance, keeping Outlook updated, and addressing profile or permission issues are essential practices to prevent such problems.

To Read More Such Blogs: Click Here

Related Articles

Leave a Reply

Back to top button